All Orders are processed within 72 Hours of purchase.

Orders are shipped via one of two services:

Please contact us at with shipping concerns only 72 Hours after placing your order. 

Do you offer discreet packaging?

At WizardPuff, we completely understand our customers needs for discreet packing. For your privacy, all packages are shipped in unmarked brown or standard USPS Priority boxes.

Do you ship to a PO Box?

Yes, we can ship to PO Boxes via USPS & Canada Post. 

What happens if my item breaks during shipping?

In the unlikely event you receive a damaged or defective item, WizardPuff will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.

Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label.